Facilities & Administration
Management Support

This division provides a wide range of ADP and non-ADP related facility
management and administrative support services to Federal government
agencies and commercial clients. These services include:

• Facilities Management Support Services which include a wide range
  of non-ADP related work activities and facility management functions
  for Federal agencies which, as a result of the A-76 Program, the
  government has elected to contract out rather than perform with
  government employees. These agency support activities may
  include the performance of information/document clearinghouse
  operations; and/or the management and operation of warehouses,
  mailrooms, telephone centers, or other administrative and
  clerical support operations.



• Computer Center Facility Management including the provision of the
  management, technical and administrative support staff necessary
  to effectively and efficiently operate an agency's computer facility or
  facilities. These services may include:



• Hardware, Installation, Integration, and Operation for system
  expansion or the addition of new facilities. Services may
  include development of equipment, specifications, assistance
  in the vendor selection process, design of benchmark and
  equipment performance test programs to verify and validate
  equipment design specifications, integration of selected
  hardware and software components into an operational
  environment, and provision ofend user training support as
  needed.



• Software Systems Implementation including the design,
  coding, and testing of special purpose application programs
  tailored tomeet client needs as well as installation and testing
  of general purpose software packages either provided by
  the system integrator or made available through third
  party software suppliers.



• Systems/Application Software Modification and Maintenance
  including the provision of programming support to tailor
  general purpose software packages for increased efficiency
  through the development of screen menu programs or new
  report formats. Also includes maintenance of software updates
  to ensure maximum effectiveness of software packages.



• Database Management including the creation/administration
  of databases, performance timing, and normalization in the
  microcomputer, minicomputer and mainframe computer
  environments using a wide range of database software.



• Data Entry including the provision of source data entry staff
  support for keying data into the system in the client desired
  format and quality levels.



• Maintain Ongoing Computer Operations including monitoring
  and controlling the system by operating the control console(s),
  monitoring storage devices, printers, disk drives, and
  observing the action and output of each console to monitor
  the system and determine the point of equipment or program
  failure. Includes running scheduled and non-scheduled jobs,
  providing computer system status reports, issuing computer
  supplies and maintaining computer room supply inventory,
  mounting and dismounting tapes and disk packs as required,
  placing production printouts in Production Control for
  distribution, replacing printer ribbons and printer paper, and
  performing preventive maintenance as required.



• LAN and WAN Facility Management including the provision of the
  management, technical, and administrative support staff necessary
  to effectively and efficiently operate an agency's Local Area and/or
  Wide Area Networks. These services may include:



• LAN and WAN System Design and Integration including
  hardware component selection, acquisition, installation, and
  testing; software selection, installation, customized
  programming, and user training; and ongoing system
  maintenance and operational support.



• Configuration Management including control of the
  maintenance and expansion of hardware and software at the
  installation, system, application and program levels.



• Communications Management including network analysis,
  system security, user support, problem resolution, and
  operational improvements.



• On Site User Training including the provision of general
  and special purpose user training materials and courses on
  systems and use of application programs.



• Hotline Operation and Maintenance including the
  establishment and operation of a help desk accessible via
  telephone at all times during normal working hours to answer
  user questions concerning the use and operation of the
  system hardware and software components, or to provide
  on-line trouble shooting assistance to resolve specific user
  problems.



• System/Application Software Modification and Maintenance
  including the provision of programming support to tailor
  general purpose software packages for increased efficiency
  through the development of screen menu programs or use of
  other programming techniques or tools.

The relevant SIC Codes and service categories assigned to this division
include:

#7374  B  Data Processing and Preparation
#7375  B  Information Retrieval Services
#7376  B  ADP Facilities Management
#7389  B  Business Services (N.E.C.)
#8741  B  Management Services
#8744  B  Facilities Support Management Services

These services are provided to assist management and program staff to
more effectively carry out their functions.